Support

Already a client? Here's how to reach our team and get your issue resolved quickly.

Monday–Friday · 9:00 AM–6:00 PM AST 24/7 for critical outages & security incidents

How to get help

Choose the option that fits how urgent your issue is.

Call us

Fastest for urgent issues. After hours, call this number for critical outages and security incidents.

(787) 482-8500

Open a ticket

Best for non-urgent requests. Submit and follow your request through our client portal.

Go to client portal

Email us

For questions, changes and requests that don't need an immediate answer.

support@r3comm.com

Is it urgent?

Call right away

Your business can't operate (server, internet or email down)
Several people can't work
You suspect a security incident: a clicked phishing link, a ransomware message, strange account activity
Data may have been lost or exposed

Outside business hours, managed clients can call (787) 482-8500 24/7 for these issues.

Open a ticket or email

One person has a problem that isn't stopping work
How-to questions
New users, password resets, access changes
Software installs and equipment requests

Help us help you faster

Include these details when you call, email or open a ticket:

Your name, company and the best number to call you back
The computer or device affected (its name, if you know it)
What happened and when it started
Any error message, or a screenshot of it
How many people are affected

Stay safe

We will never ask for your password by phone, email or text message.

If someone claiming to be R3COMM contacts you unexpectedly and asks for access to your computer, hang up and call us at (787) 482-8500 to confirm.

Clicked a suspicious link or see a ransom message? Disconnect the computer from the network (unplug the cable or turn off Wi-Fi) and call us right away. Don't turn it off.